SWSD will automatically use the address provided to send incidents to this category-specific email address unless you change it to a domain-specific address. In the expanded portion of the dialog box, notice the email address provided. In the dialog box you can see the name of the category, the default assignee, and the comma-separated default tags. Hover over the appropriate subcategory, and then click the edit pencil icon. Select the appropriate category name to expand it. Navigate to Setup > Service Desk > Categories. See Account Unique Code for more information. If yes, your network team will need to authenticate your company's domain name. Set up a category dropbox emailĬategory dropbox emails need to be set up individually for each category or subcategory you want a specific dropbox for.ĭetermine whether you want your category dropbox name to contain your company's domain name. Use an email alias with your own domain suffix (requires domain verification) Use any unique alias chosen by you, with a. You can use an SWSD dropbox alias automatically generated by SWSD, or, you can customize the alias to:
This feature allows you to send emails to a dedicated category-based email address, for example, instead of the more generic category dropbox emails helps automatically identify the incident category, priority, assignee, and other field content. Also, we partner with a US-based firm with experts on staff that. To contact support, log in to your account and go to /support.In SolarWinds Service Desk ( SWSD), category dropbox emails allow you to set an email to- or from-address based on the category associated with incidents. Unfortunately, Dropbox does not offer live chat as a channel for customer service at this time. 1:1 onboarding assistance through your Customer Success Manager to get you up and running quickly.Īdditionally, all teams have access to live webinars hosted by Dropbox that cover new and existing features.A designated Customer Success Manager to help streamline support and education.Responses to your support tickets within one hour.With Premium Support: Enhanced, team admins also get: Virtual onboarding training and a one-hour session with a dedicated support team member.Responses to your support tickets within four hours.With Premium Support: Essentials, team admins also get: Quarterly emails which outline three unused/underused features for your team.Support team assistance by phone, email, or chat, available 24/7.With either version of the add-on, team admins have access to: Two versions of this add-on-Premium Support: Essentials and Premium Support: Enhanced-are available for Dropbox team accounts. The Premium Support Add-on enables all active members of a team to receive increased support entitlements. To purchase this add-on, contact your Dropbox sales executive or fill out the Dropbox sales team contact form. Dropbox Premium Support is available to Dropbox team accounts that have purchased the Premium Support Add-on.
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